Frequently Asked Questions

  • We have cooling devices to cool the skin so you don’t feel the heat from the laser as much.  Candela’s Dynamic Cooling Device™ sprays Cryogen Gas into the skin before the laser to make the treatments as comfortable as possible.
  • However, expect there to be a slight discomfort but nearly all our clients find it tolerable.
  • You should have short visible hair when you come for a consultation so we can better advise you on your hair type & suggest the most appropriate treatments.
  • There is no need to grow your hair out for regular treatments; you may shave as many times as you wish, this will not affect the results.
  • The following methods are suitable for removing hair:
  1.  Shaving – removing the hair by using a blade.
  2.  Trimming – removing the hair by the use of a machine to cut the hairs; or
  3.  Hair Removing Creams – removing the hair by applying a non-invasive cream that removes the hair without it affecting the follicle.
  • The following methods should not be used to remove hair:
  1. Bleaching – Lightening the hair using harsh chemicals.
  2. Epilating – removing the hair, including the follicle, by a pulling motion. Included in this are Waxing, Epilating Machines, Plucking, Threading, Tweezing and more.
  • A patch test is done on a small section on each different body areas you want treated.
  • The Patch Test provides us the optimal temperature for your skin and checks the sensitivity leave if your skin.
  • You are required to wait a minimum of 1 – 2 weeks for darker skins before your first session.
  • The purpose of the patch test is to highlight any adverse reactions you may have to the treatment.
  • Treatment on a full face can take as little as 30 minutes.
  • Treatment on the under arms will take 15 minutes, whereas full legs will take up to an hour or longer depending on the surface area
  • After the treatment you can get temporary erythema (redness) or temporary per-follicular oedema (swelling/lumps)
  • In some rare cases, people have suffered from temporary blistering and scabbing.
  • Any initial reactions should settle down within a 48 hours period.
  • Aloe Vera Gel and cool/ice packs should be used to reduce irritation.
  • There is also a very slight risk of hyper- and hypo- pigmentation. This is the darkening and lightening of the skin, which is why it is important to protect the skin from the sun using medical grade sunblock of SPF 30 or above.
  • Hair will become reduced in the treatment area and it will be much finer and less pigmented.
  • The number of treatments is also dependant on medical background & hormonal changes in the body.
  • Some clients are happy after 6 sessions; whereas some people will desire more. It is important to note that maintenance sessions will be required.
  • Usually, woman’s faces require more treatments than bodily areas. Women are predisposed to grow new hair on the face as they get older. Hormones, menopause & medication all increase growth.
  • Areas like legs, bikini & under arms are 95% successful because women are predisposed to lose hair in these areas as they get older.
  • The results will also vary from person to person based on age, gender, punctuality with appointments, hair colour etc.
  • During the initial 6 treatments, we recommend treatments very 4 weeks for the face & every 6 weeks for the body areas.
  • After the initial 6 treatments, the time between treatments varies from client to client.